Frequently Asked Questions (FAQ's)

Short Answer: Glow in the dark stones from All It Glows™ harness a unique photoluminescent technology. These stones absorb photon-based light energy and then emit it gradually at a lower wavelength, creating a prolonged luminous effect.

Detailed Answer: All It Glows™ products are ingeniously crafted using a special photoluminescent crystalline compound known as SrAl2O4. This compound exhibits a remarkable ability to absorb light energy, specifically photons. Through a fascinating process, these absorbed photons are subsequently released over an extended duration, culminating in the signature radiant glow of It Glows™ products.

During this mesmerizing transformation, no heat is generated, making it distinct from processes like cold fusion, yet equally captivating. The color of the emitted glow is influenced by the quantity of oxygen molecules within the compound. Oxygen's presence subtly adjusts the crystal field arrangement, leading to variations in the emitted wavelength during the glowing phase:

Green SrAl2O4: Emission at 520nm
Aqua SrAl2O7: Emission at 480nm
Blue SrAl2O19: Emission at 420nm

Experience the enchantment of All It Glows™ products as they illuminate your surroundings with their enduring and captivating luminosity.

Quick Answer: Achieve a quick burst in just 1 minute or a full charge in 1 hour. For optimal results, utilize sunlight (broad spectrum) and UV lights as the primary sources, followed by incandescent bulbs, and then LED or fluorescent lights.

Comprehensive Answer: The process of charging the It Glows™ stones involves exciting their compound through exposure to light, which imparts a slight charge that leads to their luminous glow. To ensure an extended afterglow, the key is to fully 'saturate' the glow stones with abundant light. This typically requires around 30 minutes to an hour, ensuring thorough charging for lasting luminosity. UV lights are highly effective for a rapid and intense burst of supercharged radiance. However, please note that this might not achieve a complete charge. Even low light conditions or shaded areas with ambient illumination contribute significantly to energizing the stones, resulting in a prolonged afterglow.

Quick answer: 20+ years

Full answer: the photoluminescent compound in It Glows™ Glow stones is biologically and chemically inert. With proper maintenance, your glow rocks will glow indefinitely.

Quick answer: 8-12 hours

Detailed answer: At It Glows™, our glow stones possess an enduring luminosity that's perpetually active, contingent on your visual perception. These remarkable stones are adept at harnessing light energy during the day, particularly when exposed to direct sunlight or intense indoor lighting. When positioned in a dim environment, their glow is distinctly visible throughout the entire duration.

During the initial stages following a charge, It Glows™ glow stones emanate an intense radiance, easily discernible even in well-lit spaces, casting luminous patterns on adjacent surfaces. Over approximately 45 minutes to an hour, the brilliance gently diminishes to a softer, yet still luminous glow. As time progresses, typically around the two-hour mark, the glow settles into a tranquil ambient phase, maintaining its gentle radiance throughout the night. Optimal appreciation of the glow stones occurs in absolute darkness – recharge them and allow your eyes to acclimate for an unparalleled all-night luminous spectacle. Experience the enduring glow that It Glows™ brings to life.

Quick Answer: Absolutely Safe

Comprehensive Answer: Trust in Safety

Discover the peace of mind that comes with It Glows™ photoluminescent compound, SrAl2O4. This remarkable innovation has earned the seal of safety approval from both OSHA and ANSI standards. Rigorous testing conducted by international agencies certifies its suitability for commercial use. Notably, It Glows™ outshines its predecessors like Zinc Copper Sulphide and its derivatives, marking a significant stride in glow technology.

Let's delve into its safety profile. Biologically and chemically inert, this compound avoids the presence of hazardous elements and heavy metals. The global acceptance of It Glows™ underscores its superiority and reliability. However, this doesn't imply you should disregard precautions. While we unequivocally reassure you that ingesting it isn't advised, responsible handling is crucial. Airborne particles might irritate the respiratory system, necessitating the use of appropriate safety gear (you can request our MSDS sheet).

Furthermore, exercise prudence by keeping Glow stones away from inquisitive infants and children who might mistake them for edibles. Your safety remains our priority!

Remember, It Glows™ doesn't just illuminate spaces, it enlightens the path to safety.

Glow-in-the-dark products absorb and store ambient light during the day, allowing them to emit a soft, energy-efficient glow at night. By reducing the need for external lighting, these products help minimize light pollution, preserving natural darkness and the nocturnal environment.

Quick Answer: Achieve the mesmerizing 'walking in a galaxy' effect with 1lb per 16 sq ft of 'high density dispersed coverage'.

Comprehensive Answer: For a more detailed response and guidance on installations over existing landscapes, refer to our dedicated 'Coverage' page. In general, we suggest using 1lb per 16 sq ft to create the captivating 'walking in a galaxy' effect. This quantity ensures a lush 'high density dispersed coverage'. Feel free to adjust these measurements according to your coverage preferences and budget considerations. If your goal is complete coverage, remember that It Glows™ Premium Grade Marble can cover 0.5 sq ft/lb. Unlock the potential of luminescence throughout your outdoor spaces!

Excessive artificial lighting disrupts natural behaviors and migratory patterns of various species, affecting ecosystems. By using glow-in-the-dark products, you help provide gentle illumination that's less likely to disturb wildlife. This small change can make a big difference in maintaining the balance of local ecosystems.

Quick Answer: While not essential, optimal charging occurs in full direct sunlight.

Full Answer: Achieving a full charge for It Glows™ Glow stones is most efficient in direct sunlight. This leads to a vibrant initial glow. In locations exposed to partial sunlight, our It Glows™ products can still obtain a charge; however, they might transition to their 'ambient glow cycle' as night falls, potentially diminishing the duration of their glow throughout the night. It's crucial to acknowledge that excessive light pollution in your vicinity could obscure the luminous effect of the glow. For the most captivating view, experience It Glows™ Glow stones in complete darkness, far from sources of electric illumination such as street lamps, solar lights, and other electrical light sources. The ultimate spectacle is observing the Glow stones under the serene presence of the moon and stars.

By opting for glow-in-the-dark products, you actively participate in sustainable living practices. These products reduce energy consumption, promote awareness of light pollution, and encourage mindful choices that benefit the environment for generations to come.

Opting for Glow in the Dark items leads to a cumulative positive impact. Reduced energy consumption, lower emissions, and a diminished need for electric lighting all contribute to a healthier environment. Over time, these choices collectively support sustainability efforts, benefiting not just the present but future generations as well.

Glow-in-the-dark products are designed to emit light after being charged by natural or artificial light sources. By using these products, you can reduce the need for excessive outdoor lighting during the night, contributing to preserving the beauty of the dark sky. By choosing glow-in-the-dark options, you support the reduction of light pollution, allowing us to enjoy clearer views of stars and celestial events.

Answer: Absolutely! Our Glow stones are versatile and can be used both indoors and outdoors. They are ideal for pathways, gardens, home decor, aquariums, and much more.

Glow-in-the-Dark products harness the power of natural and artificial light sources for charging. This means they don't require continuous electricity consumption to remain illuminated. By using these products, you're opting for a sustainable alternative that saves energy and reduces your carbon footprint.

Answer: Yes, our Glow stones are non-toxic and safe for pets and plants. However, we recommend keeping small objects out of reach to prevent ingestion.

We've created a step-by-step video guide to help you easily install your glow-in-the-dark house numbers. Follow the instructions in the video below to ensure a hassle-free installation process:

https://www.youtube.com/watch?v=jIQtK8281yc

By watching the video, you'll have all the information you need to correctly and efficiently install your glow house numbers. If you have any additional questions, feel free to reach out to our customer support team for assistance. Enjoy your new illuminated house numbers!

Answer: Our Glow Pet Tags offer increased visibility during nighttime walks, ensuring the safety of your furry friends. They emit a gentle glow that makes them easy to spot in the dark.

Short Answer: Certainly!

Detailed Answer: Indoor lights are highly effective for charging Glow stones, affording you the advantage of regulating the amount of light exposure. For optimal charging, it's recommended to position a light source directly towards the Glow stones. If you desire an extraordinary effect to astonish your guests and even startle your feline friend, employing a UV light to supercharge the designated area can produce remarkable results.

Quick Answer: Absolutely not.

Full Answer: Our It Glows™ products are infused with the photoluminescent compound throughout, not just on the surface. This unique saturation ensures that no matter how you shape, sand, cut, or manipulate It Glows™, its radiant glow remains unaffected. In fact, the compound's responsiveness to friction might even make it glow as you work on it. Discover the freedom to craft while keeping the luminosity intact with It Glows™.

Short Answer: Yes! Explore our range in the 'Shop' page.

Detailed Answer: Discover a wide array of samples encompassing all our It Glows™ products, with the exception of It Glows™ Glow House Numbers and Glow Pet tags. These samples provide a perfect opportunity to experience our offerings firsthand, aiding you in making informed decisions about the ideal type and color for your project.

Short Answer: Yes, we provide volume discounts for orders exceeding 50 or 100 lbs (varies by product type).

Detailed Answer: If your project requires more than 100 lbs of It Glows™ Glow in the Dark stones, we offer special bulk pricing. Feel free to contact us to inquire about our competitive rates for volume orders.

Quick Response: Absolutely! Feel free to reach out to us to receive your exclusive discount code.

Detailed Response: We deeply admire the incredible initiatives taking shape in the public and non-profit sectors. Should you wish to infuse your project with the distinctive essence of ItGlows, kindly share the nature of your project, your target audience, and the underlying values driving your endeavor. We understand the significance of financial limitations and would appreciate any insight you can provide regarding your budget constraints. Our aim is to support projects that align with our ethos. Don't hesitate to get in touch. Your project's success matters to us!

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes, we offer overnight shipping. (extra shipping charges may apply)

We require overnight orders to be received and processed by 10:00 am PST to guarantee pickup.

Please make sure to email us if you have such requests.

Email:info@itglows.ca

You can anticipate receiving a notification as soon as your payment is confirmed. Additionally, you will be notified with a shipping tracking number once your order is processed for shipment.

Upon shipment you will receive a notification to your email from the carrier you have chosen. This may take 3-5 business days from the date of purchase.

Troubleshooting tip: Also, please double-check the email and phone number linked to your account. If it is incorrect you can go into your account to change the email. If you have already placed an order, please give us a call or email us from the correct address.

When you proceed to checkout, kindly provide your shipping address. The shipping cost is determined through the following factors:

Order Quantity: The quantity of ItGlows you've ordered.
Distance: The geographical distance between our store and your provided address.
Shipping Method: Your chosen shipping service, whether it's Express, Standard, or 3 Day Select. Each service will have its corresponding price listed.
To select your preferred shipping service, simply click the button next to the desired option.

The cost of your selected service will be included in your order total. You'll have the chance to confirm this total before finalizing the checkout process. This transparent approach ensures you're fully aware of the shipping cost implications before completing your purchase.

Your order will be processed within 3-5 business days. If you have not heard within 7 business days feel free to give us a call or email requesting the status of your order.

Email:info@itglows.ca

Phone: 343.543.4569

Troubleshooting tip: Also please double-check the email and phone number linked to your account. If it is incorrect you can go into your account to change the email. If you have already placed an order, please give us a call or email us from the correct address.

Occasionally, unexpected hiccups can arise during the shipping journey. Begin by checking your tracking number; often, you'll find alerts explaining any hold-ups. Delays could stem from factors such as weather, labor strikes, or human oversight.

If it's been more than 7 days beyond the projected delivery date and your tracking history lacks explanatory notes, reach out to us via phone. We'll initiate a diligent search for your package. Should it be lost or compromised en route, we'll collaborate with the shipping company to retrieve the item and subsequently re-dispatch your purchased product.

Customs authorities occasionally select packages at random for meticulous inspection and validation. To minimize the chances of your package being held up, it's essential to provide your complete legal name, accurate address, and correct billing details when you're checking out.

Regrettably, once a package is chosen for examination, there's no way to expedite the process. Your best course of action is to remain patient while awaiting customs clearance.

We're delighted to know you're interested! To embark on this exciting journey, reach out to us via multiple avenues – you can dial us at 343.543.4569, shoot us an email at info@itglows.ca, or make use of our convenient contact form. Kindly introduce yourself, provide insights about your business, and elucidate why the It Glows™ range is the perfect addition.

Feel free to get in touch with us via our contact page! We're here to help and provide you with the assistance you need.